News

7 Ways to influence the Customer Experience

The CX FRAMEWORK provides a comprehensive overview of all the elements that shape and influence the Customer Experience. As a business owner there are components you can fully control like your marketing strategy.
At the same time there are other variables you cannot control as an organization.

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Sidewalk: Our New Brand

Evolving from an implementation company to a martech company, our brand needed to express this change.
So we worked on our own brand to illustrate our new identity as a full service digital agency.
Check-out our new colours!

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Custom CMS vs Integrated Platform

A Sidewalk white paper on why your Custom CMS will kill your digital project, your teams motivation and the digital transformation of your organization altogether. It started out as a blog post but it went WHITE PAPER in a flash. Read on and download the full version.

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We are Sidewalk

Sidewalk is the only team in Belgium which is fully dedicated to develop Customer Experience (CX) solutions, based on the Sitecore Experience Platform.

We have chosen to focus on the Sitecore Experience Platform not only because the product has proven to be solid and covers all the requirements of today's digital marketer, but also because of the User and Marketer centric vision the Sitecore team reflects in their products. Zeroing on the digital marketing of tomorrow. Do not misinterpret it, we also keep an eye on competition and all our experts have a lot of experience in working with other web content management platforms.

We are recruiting:
Check out our latest job offerings

35

Sitecore Experts

200

Years of Experience! (cumulated!)

2

Locations

2

Sitecore Most Valuable Professionals

OUR SERVICES

Sitecore Implementation

You have a digital marketing project which is either a full rebuild of your enterprise website, or the creation of a digital solution, or the automation of your marketing campaigns ?
Sitecore is the best web experience platform for your business !
We take care of your project from A to Z, making sure you will get a state-of-the-art implementation of your project on Sitecore. 

Sitecore Integration

All enterprises have various IT systems integrated with their web platform : ERP, CRM, login systems or home made systems.
We find this on all our projects without exception.
Sitecore has out-of-the-box connectors with different systems. But for the rest, you can count on us : we have the skills and the experience of integrating a broad range of IT systems with Sitecore. 

Sitecore Optimization & Support

Looking for a support partner to maintain and optimize your Sitecore installation?
We are used to take over existing solutions and optimize them to make the best out of your Sitecore platform.
Moreover, our dedicated support team will be more than happy to help you when you need it. 

WHY SIDEWALK?

KNOWLEDGE
Every Sidewalk team member is a Sitecore certified developer with strong .Net development skills. The acquired experience during a multitude of projects (Transactional, Maintenance, Legacy, MarCom, Sitecore Migrations, . . . ) allows Sidewalk to manage and respond to all questions in a productive and efficient way. 
EXPERIENCE
Our field experience empowers our consultants to integrate Sitecore within other systems : CRM, ERP and other kind of back-end systems.

Thanks to our experience and affinities with marketing and communication projects, we do a very natural translation between the Strategical/Conceptual plan and the Marketing/Communication implementation of this plan.

Our experience in various sectors such as commercial, governmental and non-profit sectors, has been proven.
COMMA GROUP
As a proud member of the Comma Group, (commagroup.be | LinkedIn | @becomma
 Sidewalk brings its expertise to this larger network of digital experts.

FEATURED WORK

Connections: A travel experience on Sitecore CMS

Connections new website focuses on the user's experience and optimizes the customer's journey, both online and offline.

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Partena Ziekenfonds

New #CX Site for Partena Ziekenfonds

Customer experience, personalisation, integrated platform & endless scalability powered by Sitecore. End-2-End customer delightment guaranteed for Partena Ziekenfonds.

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ABOUT SITECORE

Sitecore is the leading .Net web content management system. However, it is more than that : Sitecore allows to manage all your marketing channels from a single integrated platform so as to engage each visitor in a 1-to-1 conversation.

  • Customer Engagement

    Engage in 1-to-1 conversations with individual customers, across any channel : Web, Mobile, E-Mail, Social Networks and Print
  • Developer Network

    Innovation and support are guaranteed by a large community of Sitecore developers. 
  • Enterprise Proof

    Sitecore is designed to be integrated smoothly with large organizations and their digital needs. 

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Sitecore logo

SIDEWALK DEBUNKS SITECORE MIGRATION

Diegem (Sitecore Offices) | 12/11/2015

We threw a Sitecore Migration Seminar.

In three condensed sessions (WHAT / WHY / HOW) we explained why you should migrate (or not) to a new(-er) version of Sitecore. Our friends at Sitecore (www.sitecore.net) hosted the seminar in Diegem. 

We gathered our notes and you can download them HERE.

We talked about:

  • a Gartner Quadrant never lies, Sitecore is a leader and it's here to stay.
  • Changing lanes (a migration: bold, reckless and sometimes painful) and taking the Fast lane is OK now. You can change Sitecore versions and do it in a controlled and safe way. Success guaranteed. Leader, believers: arise!
  • Sitecore 8 is great, version 8.1 nails it!!!!!

We also explained how we create a common ground (with Sitecore XP) for the different silos in many organisations. We noticed that all of a sudden Marketing, IT, CRM, HR, C-Levels and other departments were around the table, talking to each other and it's always a blast!

Next to our Sitecore developer's base (one of the largest in Belgium, with two Sitecore MVP!) Sidewalk now embeds expert skills (Business Consultancy, Digital Strategy, UXUI, Design, Content & Storytelling) to boost the Marketing Optimisation track after the "build".

Coveo (www.coveo.com/sitecore) was there too! Coveo for Sitecore is the best-of-breed onsite search companion. Big time Enterprise Search platform! Coveo is positioned as the leading enterprise search platform in 2015 by Gartner (another truth!).

The attendees of the seminar are now entitled to one half-day assessment (for free) of their Company’s Sitecore environment. This assessment will clarify migration cost and the added value Sidewalk is to organisations that feel the need to transform.

If you missed the event, do not despair! 

We gathered our notes and you can download them HERE.

Sitecore Migration
Connections Desktop

SIDEWALK @ CX CONF

Sidewalk presented a Customer Experience case for the travel agency Connections

Sidewalk presented the Connections case study as one of the keynotes in the CX Conference which was organised by Comma Group (www.commagroup.be) in Ghent on May 21st 2015.
The all day free event was packed with inspirational keynotes, hands-on case studies and in-depth software demonstrations.

The new Connections website (www.connections.be), launched in November 2014, has been rebuilt to inspire the customers while thinking about their future trip, and to optimize their journey - both online and offline.
Eventually, it offers a user friendly interface to the visitor as well as a connected platform to the Connections company (CMS, Sitecore Digital Marketing System and Experience profile).

Download Presentation

Contact Us

Our offices are strategically located to cover Belgium. 
We certainly have an office near you.

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